tag:blogger.com,1999:blog-10685986.post7608858825303788835..comments2024-03-15T15:42:08.393-04:00Comments on Knatolee's World: Bell Canada kinda sucksKnatoleehttp://www.blogger.com/profile/03809822081515082096noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-10685986.post-16847192194234771062010-08-20T17:14:06.496-04:002010-08-20T17:14:06.496-04:00Bell's FOUR step escalation process suggests w...Bell's FOUR step escalation process suggests we contact the Senior vice president of customer service M. James Myers for top level escalation. His email address is here for all of your convenience. myers.james@bell.ca . <br /><br />Do let's spam his arse.Sharonhttps://www.blogger.com/profile/00082386132209610807noreply@blogger.comtag:blogger.com,1999:blog-10685986.post-16452357243003303402010-08-20T17:13:28.540-04:002010-08-20T17:13:28.540-04:00Bell's FOUR step escalation process suggests w...Bell's FOUR step escalation process suggests we contact the Senior vice president of customer service M. James Myers for top level escalation. His email address is here for all of your convenience. myers.james@bell.ca . I suspect it's a bogus email address because I've not received any response to THIS email. <br />++++++++++++++++++++++<br />Dear Mr. Myers, <br /><br />My mother has been without phone service at 905 877 **** for three full days. She is 72. This is dangerous. We, and countless other seniors’ families RELY on phone service as a necessary link with essential services. I shudder to think what might happen if she were to fall, hurt herself or fall ill without any way to contact emergency services.<br /><br />I am writing as I sit on hold (It’s been 20 minutes now on and off) for the THIRD day in a row with your abysmal customer service department.<br />I have called three times. My mother has called at least twice from neighbour’s homes and we have had three communications via email. Each time we have been promised a tech and each time no one has come. Today your computer says someone was at my mother’s home at 9am yesterday. I can assure you no one was. At 72 she is home full time and believe me, she’s been on the lookout for the technician. <br /><br />I’ve spoken with three first line support techs, three repair department people, three supervisors and nothing has happened each day same story, we’ll get someone to you tomorrow. It was unacceptably slow on the first day it is negligent on day three. It is for this very reason that I personally left Bell and went to Rogers for all my communication needs. I am very close to counselling her to do the same thing. <br /><br />In my last conversation with the final supervisor who has put me on hold for now 25 minutes I told him I’d just stay on the phone and chat with him until someone showed up at my mother’s door. There was no response. He hit the hold button and I’ve been listening to the same 45 seconds of music loop for 25 minutes. <br /><br />Do you not have a check back in rule? I’d be delighted to give you his name and employee number as stated in your 4 step escalation instructions but HE WOULD NOT GIVE THEM TO ME. <br /><br />Are you TRYING to drive yourselves out of business? <br /><br />A friend of mine recently moved and was given 6 months FREE local phone service, internet and satellite Television. I wonder if you’d be willing to extend this offer to customers who have been with you for well over 45 years and who are left to languish unserviced and on hold with a looped muzak track for now THIRTY MINUTES. <br /><br />Ridiculous. <br />This letter will be posted on as many blogs as I can find until this problem is resolved and suitable recompense is proposed.Sharonhttps://www.blogger.com/profile/00082386132209610807noreply@blogger.comtag:blogger.com,1999:blog-10685986.post-32996714640073124592010-08-20T09:18:08.473-04:002010-08-20T09:18:08.473-04:00Vent away! I feel your pain. We now have a Rogers ...Vent away! I feel your pain. We now have a Rogers Rocket Hub for our internet, which is fast, reliable, and the same price as the USELESS Xplornet. I'm just glad we've avoid having to get Bell Internet!Knatoleehttps://www.blogger.com/profile/03809822081515082096noreply@blogger.comtag:blogger.com,1999:blog-10685986.post-71783704692618362612010-07-29T14:31:21.237-04:002010-07-29T14:31:21.237-04:00I was with Bell for over 3 years, I had the Bell E...I was with Bell for over 3 years, I had the Bell Expressvu satellite tv, the bill was over $81.44 a month with a 2 year contract which I only found out about the contract only after they installled everything. We don't watch tv anymore so I decided to cancel their services. When I was doing so they asked me why I was cancelling and was basically harassing me to stay with them for over 20 minutes. I have had previous problems with the service and wasn't getting some channels, when I called them they told me I had to pay for someone to come out and take a look. <br /><br /> So anyhow, I cancelled the service on April 7 2010. I was told that they had to bill me until May 7, it would be my last bill and to pay the amount of around $51.33 because the billing date is April 19, so I had to pay from April 19-May 7. So I received the bill and paid $51.33. After that I kept receiving bills for the service for the next two months along with late payment fees. They cut off the service on May 7, but yet I receive bills for next 2 months? <br /><br /> They sent me a letter stating they disconnected my services following my request, but they haven't received the payment of my last invoice, and they wanted to remind me that their invoices are payable upon receipt. I paid the last bill of $51.33. When I called, lady told me the billing cycle will eventually fix itself, lol. When I called second time they supposidly fixed the problem. I received another bill for $1.44 which makes no sense, I paid it hoping it was the last, (showed on the bill that I paid the $51.33, they finally got the payment)! <br /><br /> Now, they sent me 2 empty boxes with instructions on how to send back the receivers/boxes/cards/remotes etc. I sent back the 2 receivers along with remote controls and the cards as they requested. Sent them on May 11, same day I received the boxes, sent with Canada Post, still have the tracking numbers and paper from Bell that is stamped by Canada Post as proof of shipment (as requested to be done by Bell Canada). I have checked the tracking numbers on canadapost.ca and it states that both packages were received on May 17, there's a signature and everything. So, I just received couple days ago after months later, a letter and bill from Bell stating I haven't return the receivers, the bill is around $98.23 (not sure if that is for one receiver or two, won't be surprised if I can another bill lol). I called Bell and told them the problem and told them I have proof the packages were shipped and received, she put me on hold for 10 minutes, then told me that another department was going to fix it and she gave me a confirmation number. <br /><br /> So now I'm waiting to see what else they're going to pull out of their sleeve. I have been a more than perfect customer to them for the over 3 years I have been with them, never a late payment, never a problem, and this is what I get! I know this isn't over, I can feel it! <br /><br /> Bell Sucks! I still have Bell Aliant internet which also sucks, I will be switching to another provider when one comes available where I live. Thanks for listening!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10685986.post-76046237269837249302008-06-18T17:10:00.000-04:002008-06-18T17:10:00.000-04:00Bell Canada sucks so much, they give new meaning t...Bell Canada sucks so much, they give new meaning to the word "sucks." And your comment made me laugh out loud! :)))Knatoleehttps://www.blogger.com/profile/03809822081515082096noreply@blogger.comtag:blogger.com,1999:blog-10685986.post-644374358705279362008-06-18T11:38:00.000-04:002008-06-18T11:38:00.000-04:00That's too funny. I just called Bell about loud b...That's too funny. I just called Bell about loud buzzing on our line. <BR/><BR/>My conversation with them went exactly like Gord's did - word for word. Well, except you'd have to substitute the "Hawaian vacation" laughter with muttered swear words that luckily couldn't be heard for the buzzing!<BR/><BR/>Note for anyone else attempting this: yelling "GIVE. ME. A. LIVE. PERSON. FOR. GOD'S. SAKE!" loudly over the buzzing won't get you out of the automated system.<BR/><BR/>Oh, and the buzzing means that you'll have to repeat everything into the automated system at least twice because it can't understand you through the noise. And eventually you'll get a live person who will ask you the same things again - at least twice because they also can't hear you.<BR/><BR/>That, and they don't have a sense of humour, or common sense. Answering "ISN'T. IT. OBVIOUS?" to the question "What is the problem. I'm sorry, I can't hear you. What is the problem?" only confuses things.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10685986.post-26245765205750369842008-05-01T11:36:00.000-04:002008-05-01T11:36:00.000-04:00Oh poor Knatolee ... however when you do finally g...Oh poor Knatolee ... however when you do finally get something faster I will be alone in modem world. :(( You will force me to do something about it. <BR/><BR/>I love your writing :)) ... even with such a sad subject.Anonymousnoreply@blogger.com